Contact Us: 760-683-1718

Audi Sale Specialist walking through the showroom with a couple.

Frequently Asked Questions – Audi Carlsbad Service Department

At Audi Carlsbad, we’re committed to making vehicle maintenance as convenient and transparent as possible. Whether you’re coming in for routine service, warranty repairs, or a special inspection, our certified Audi technicians and service advisors are here to help. Below, you’ll find answers to the most common service questions from drivers.

Service FAQs

<p>A. Our Factory Trained Audi Technicians here at Audi Carlsbad perform a</p><p>complimentary Multi-Point Inspection on each vehicle that we see in our Audi</p><p>Service Department. During that Inspection, items that need attention will be</p><p>noted in your Multi-Point Inspection and Video Report, and your Audi Certified</p><p>Service Advisor will quote you the cost to complete these items - from a</p><p>routine, schedule maintenance, to larger repairs, brakes, tires, alignments, and</p><p>so much more - we’ve got you and your beloved Audi covered!</p><p>Audi recommends that today’s Audi vehicles receive a service every 12 months or</p><p>10,000 miles - whichever comes first. In other words, if you’re driving more</p><p>than 10,000 miles per year, we will see you here at Audi Carlsbad Service</p><p>Center more frequently. At Audi Carlsbad, we will always recommend what the</p><p>Manufacturer suggests to keep your Audi on the road safely and running well.</p><p>Rest assured, we’ve got a comfortable lounge with complimentary High Speed</p><p>Wi-Fi, comfortable seating areas, snacks and coffee. For more time extensive</p><p>services or repairs, we offer complimentary Ubers to shuttle you to work or</p><p>Home, and also have a fleet of courtesy loaner vehicles for when you need</p><p>flexible transportation while your Audi is being worked on.</p>

<p>A. All new Audi’s come from the factory with a 4-year/50,000-mile factory</p><p>warranty. Covered under that warranty is the failure or breakdown of</p><p>components against defect. In the case of an Audi Certified Pre-Owned vehicle</p><p>from Audi Carlsbad, the total warranty period is 5 years from when it was new</p><p>and 70,000 miles; with similar coverage. As far as maintenance goes, Audi</p><p>Carlsbad proudly sells Audi Care pre-paid maintenance - a factory program</p><p>that helps you save money on your routine, scheduled maintenance. Ask an</p><p>Audi Carlsbad Service Advisor about Audi Care!</p><p>In the instance of a manufacturer recall that your vehicle falls under, those will</p><p>always be addressed and completed free of charge.</p>

<p>A. Here at the Audi Carlsbad Service Department, transparency is one of our</p><p>top objectives. You’ll never be left with the question of “what will this cost?”</p><p>because your dedicated Audi Service Advisor will always provide estimates</p><p>throughout the process. There are no hidden fees or mysteries here!</p>

<p>A. While we remain committed to being competitively priced for all of your oil</p><p>change, routine maintenance, mechanical repairs, tires, brakes, and alignment</p><p>needs, you are additionally receiving only the best treatment for your vehicle</p><p>here at Audi Carlsbad. Our passionate Audi Certified Service Technicians are</p><p>experts from A-Z on all things Audi; and continue to receive factory training</p><p>and education on all components of your Audi year after year. Further, we use</p><p>only new, OEM parts for all of your maintenance and repair items - ensuring</p><p>your Audi is in tip top shape for years to come. Audi Carlsbad proudly provides</p><p>additional value to your service experience with complimentary hand car</p><p>washes, loaner cars, shuttle rides via Uber, and so much more as a thank you</p><p>for your patronage.</p>

<p>A. As part of the Multi-Point Inspection process for your Audi here at Audi</p><p>Carlsbad, you’ll receive a detailed owner’s report during every visit; outlining</p><p>not only the individual recommendations we have for your vehicle, but even</p><p>more, we always notate whether the item in question is being noted as a</p><p>Caution (needs to be addressed soon) or a Fail (recommending urgent</p><p>attention). Our Audi Certified Service Advisors are here to help you make the</p><p>best decisions for you, your Audi, and tailoring your visit to what your</p><p>transportation needs are.</p>

<p>A. Audi Carlsbad Service Center accepts all major credit cards (American Express,</p><p>Visa, Mastercard, Discover), debit cards, cash and check. We also offer flexible</p><p>payment options through Affirm. For more details, visit our Audi Carlsbad Affirm</p><p>page <a href="https://m.affirm.com/hoehnaudicarlsbad">https://m.affirm.com/hoehnaudicarlsbad</a>.<br></p>

<p>A. During every visit here at the Audi Carlsbad Service Center, you’ll receive a</p><p>detailed Owner’s report, outlining various items that were checked during your</p><p>Complimentary Multi-Point Inspection. In addition, each Audi that visits our</p><p>Certified Audi Service Center will receive an in-depth video, where our Audi</p><p>Certified Technicians will outline, and point out, the components and areas where</p><p>we are recommending be addressed, so you can see firsthand what we see when</p><p>we’re working on your Audi.</p>

Hours of Operation

Sales

Monday: 9:00AM-7:00PM

Tuesday: 9:00AM-7:00PM

Wednesday: 9:00AM-7:00PM

Thursday: 9:00AM-7:00PM

Friday: 9:00AM-7:00PM

Saturday: 9:00AM-7:00PM

Sunday: 10:00AM-6:00PM

Parts

Monday: 8:00AM-5:00PM

Tuesday: 8:00AM-5:00PM

Wednesday: 8:00AM-5:00PM

Thursday: 8:00AM-5:00PM

Friday: 8:00AM-5:00PM

Saturday: Closed

Sunday: Closed

 
Service

Monday: 7:30AM-5:30PM

Tuesday: 7:30AM-5:30PM

Wednesday: 7:30AM-5:30PM

Thursday: 7:30AM-5:30PM

Friday: 7:30AM-5:30PM

Saturday: 9:00AM-1:00PM

Sunday: Closed